Q & A

Information about all our services can be found on our website. Visit the respective pages of domestic DOOR-TO-DOOR service, abroad services Express Mail Service, Special Priority Mail and Fast Parcel Cyprus (FPC) services and we are at your disposal for additional questions on 11120.
Easily and quickly by calling 11120 (from a landline with a local charge) or by visiting an ELTA Courier store or ELTA store in your area.

In case the volumetric weight of your shipment is greater than the actual one, the charge is based on the volumetric weight, which is calculated in kilograms if we multiply the 3 dimensions of the package (length, width, height, measured in centimeters) and divide by a) 5,000, in the DOOR-TO- DOOR and FPC services and b) 5,000, in the SPM service.

Note: Volumetric weight does not apply to EMS service.

To use the DOOR-TO-DOOR shipping cost calculation application visit the Cost Calculation page.
On the Packing Instructions page you will find instructions to help ensure the integrity of your shipment.
To find out quickly and easily which is the nearest ELTA Courier store or customer service point in your area, click here.
The opening hours of our stores are Monday to Friday 08:00-20:00 and Saturday 08:00-14:00. Opening hours may vary from area to area due to possible local peculiarities of an area. To find out the opening hours of the store that serves you, you should call the store you are interested in by clicking here. For the opening hours of the Customer Service Department answering the 11120 telephone, visit the Telephone service.
Detailed contact information for stores and service points can be found here.
To take advantage of the preferential rates and personal service enjoyed by our credit customers, call us at 210 6073000 or visit this page, fill in and send the contact form.
The cases in which compensation is paid vary depending on the product and are detailed in the General Terms of Courier Delivery of each service (DOOR-DOOR, Express Mail Service, Special Priority Mail, Fast Parcel Cyprus). For more information, beneficiaries can contact the Compensation Department of ELTA Courier by calling 210 6073066.
Easily track the progress of your shipment by clicking here.
You can see the detailed list of items that ELTA Courier does not undertake the transport and handling of on the Prohibitions page of each service (DOOR-DOOR, Express Mail Service, Special Priority Mail, Fast Parcel Cyprus).
Every shipment that falls under the General Terms of Service and is handled by the company in Greece is insured* for the loss or destruction of an item up to the amount of €50.00 if it is documents, and up to the amount of €100.00 if it is parcels. In addition, there is also the possibility of insurance through the DOOR-TO-DOOR Declared Value service. Additional Insurance & Declared Value services are also offered with the Special Priority mail (SPM) service to contract customers.
* The sums of money mentioned are given as compensation only in cases of proven culpability of the company and not e.g. in cases of force majeure, strikes, etc.
The only item you need to look up a shipment is the Shipment Number located at the top right of the Voucher. For more information click here.
Our courier make a total of two delivery attempts for each shipment. After receiving the 1st notification, contact the ELTA Courier service store in your area to schedule delivery of the shipment. If you have already received two notices, you should contact the ELTA Courier store in your area to collect your shipment from there, or schedule a new delivery, which can be done for an additional fee. The contact details of ELTA Courier stores can be found here to pick up your shipment from there, or to schedule a new delivery, but this can be done for an additional fee. The contact details of ELTA Courier stores can be found here.