Q & A

Easily and quickly by calling +30 210-6073000 (local / long-distance charges) or by visiting an ELTA Courier store or ELTA store in your area.

In case the volumetric weight of your shipment is greater than the actual one, the charge is based on the volumetric weight, which is calculated in kilograms if we multiply the 3 dimensions of the package (length, width, height, measured in centimeters) and divide by a) 5,000, in the DOOR-TO- DOOR and FPC services and b) 5,000, in the SPM service.

Note: Volumetric weight does not apply to EMS service.

To use the DOOR-TO-DOOR shipping cost calculation application visit the Cost Calculation page.

On the Packing Instructions page you will find instructions to help ensure the integrity of your shipment.

To find out quickly and easily which is the nearest store or customer service point in your area, click here.

The opening hours of our stores are Monday to Friday 08:00-20:00 and Saturday 08:00-14:00. Opening hours may vary from area to area due to possible local peculiarities of an area. To find out the opening hours of the store that serves you, you should call the store you are interested in by clicking here. For the opening hours of the Customer Service Department answering the +30 210-6073000 (local / long-distance charges)telephone, visit the Telephone service.

Τα άτομα με αναπηρίες εξυπηρετούνται κατά προτεραιότητα από τις θυρίδες συναλλαγής των ταχυδρομικών καταστημάτων και σε κάθε ταχυδρομικό κατάστημα υπάρχει σε εμφανές σημείο του χώρου συναλλαγής, πινακίδα που αναγράφεται η ένδειξη «ΤΑ ΑTOMA ME ΑΝΑΠΗΡΙΕΣ (ΑμεΑ) EΞYΠHPETOΥNTAI KATA ΠPOTEPAIOTHTA».

People with disabilities are served as a matter of priority from the transaction boxes of the post & courier offices and in each post & courier office there is a sign in a visible place of the transaction area which reads ‘PEOPLE WITH DISABILITIES (PWD) ARE SERVED AS A PRIORITY’.

In areas where distribution is provided by a distributor with a specific route, on certain days and times of the week the Company makes every effort to ensure that elderly or disabled persons, who cannot go to the predetermined distribution point, are served at their home. The necessary supporting documents, which prove the inability of persons with disabilities to move, are those provided by the applicable legislation and submitted to the Company.

ELTA SA treats people with disabilities (PWDs) with sensitivity, trying to facilitate them within the framework of its operational capabilities and in accordance with the provisions of the law and the Ministerial Decisions as applicable from time to time, regarding the conditions for providing the Universal Service.

ELTA SA is obliged to ensure the best possible access and service to people with disabilities, as long as this is allowed by the conditions of the transaction area and within the framework of the Company's regulations.

Detailed contact information for stores and service points can be found here.

To take advantage of the preferential rates and personal service enjoyed by our credit customers, call us at +30 210-6073000 or visit this page, fill in and send the contact form.

For Courier services, you can

• call Customer Care at the number +30210-6073000 (city charges across Greece from a landline or mobile phone)
• send an email to the addresses info@elta-courier.gr or customercare@elta-courier.gr
• out the relevant form through our website on the CONTACT tab -> Contact us, choosing the topic that interests you
• send us a letter to the postal address: 395, Mesogeion Av., PO 15343, Agia Paraskevi, attention "Customer Service Department"
• contact through the person in charge of the Company's relevant Store/Agency/Post Office.

The cases in which compensation is paid vary depending on the product and are detailed in the General Terms of Courier Delivery of each service (DOOR-DOOR, Express Mail Service, Special Priority Mail, Fast Parcel Cyprus). For more information, beneficiaries can contact the Compensation Department by calling +30 210-6073066.

Easily track the progress of your shipment by clicking here.

The recipient's address can be changed following a relevant written notification from the sender to the email customerservice@elta-courier.gr

To receive a receipt in case you paid by cash on delivery, you will have to provide your details to our distributor, and you will receive the receipt electronically in your email. Or you can send us an email to info@elta-courier.gr with your details and the complete details of the shipment to receive the receipt electronically in your email.

You will find the detailed list of items that we do not undertake the transport and handling of on the page of each service (DOOR-DOOR, Express Mail Service, Special Priority Mail, Fast Parcel Cyprus).

Every shipment that falls under the General Terms of Service and is handled by the company in Greece is insured* for the loss or destruction of an item up to the amount of €50.00 if it is documents, and up to the amount of €100.00 if it is parcels. In addition, there is also the possibility of insurance through the DOOR-TO-DOOR Declared Value service. Additional Insurance & Declared Value services are also offered with the Special Priority mail (SPM) service to contract customers.
* The sums of money mentioned are given as compensation only in cases of proven culpability of the company and not e.g. in cases of force majeure, strikes, etc.

The only item you need to look up a shipment is the Shipment Number located at the top right of the Voucher. For more information click here.

Our couriers make a total of two delivery attempts for each shipment. After receiving the 1st notice, please contact your local courier service store to schedule delivery of the shipment. If you have already received two notices, you will need to contact your local courier service store to collect your shipment from there, or schedule a new delivery, which may incur an additional charge. The contact details of the courier service stores can be found here.