"TAHYMETAFORES ELTA S.A.", hereinafter the Company, provides services of urgent transport of documents, forms and goods in Greece under the following conditions, which the sender or his legal representative declares that he accepts without reservation.
The Company undertakes the transportation of the items of its customers (senders) from the point of receipt or deposit to the point of delivery (the delivery will be made to the recipient himself or to anyone else at his address) with the maximum possible speed and security, in accordance with the present general conditions for the provision of domestic courier services and with a consideration defined in its current price list.
The sender guarantees that he is the owner or legal owner of the items delivered for shipment or a representative of the owner or the legal owner of said items and accepts that this form was completed by him or by the Company on his behalf. He also hereby declares that he accepts these terms, either individually or in his capacity as an agent of the owner or possessor of the items to be shipped.
The Courier Accompanying Note (SYDETA) is a document-agreement (individual contract) and proof of receipt, binding and non-negotiable. SYDETA is not a tax element.
The sender is obliged to describe the content of the sent item clearly and completely in this LINK, especially if it is perishable or fragile. Also, the sender guarantees that: a) the content of the sent object is what it describes, b) all the required information of the same and the recipient have been correctly marked and c) the sent object has been packed in such a way as to achieve safe its processing. The Company has the right to refuse receipt and/or stop the processing of the items to be sent, if the obligations mentioned herein are not met, while in the same case the sender undertakes the obligation to pay all additional costs that could arise due to the processing, return or storage of such items.
The sender has the care and responsibility of the safe and durable packaging of the items, depending on their contents. If the contents of the objects during their transport and management suffer damage, due to their unsafe and appropriate packaging, the Company is released from any obligation to repair this damage.
The Company does not undertake the transport and handling of items with the following content:
Explosives, flammable materials, radioactive materials, corrosive substances, compressed gases, narcotic substances, poisons, antiquities, works of art, perishable food, live or dead animals, plants and objects in general, which by their nature or because of their packaging there is a risk of self-destruction or damage to other items or items not accepted by IATA for handling and carriage. It also does not undertake the transfer and processing, on behalf of occasional customers, of foreign exchange and money in cash. In order to prevent delivery for transport of the aforementioned items, the Company is entitled, but not obliged, to check the item it undertakes to handle, even to open it. If the sender refuses to inspect the item to be delivered, the Company has the right not to receive it. When the sender, for any reason, delivers such items for shipment, the Company, as soon as it establishes their existence, has the right to manage them at its discretion, including the immediate interruption of the transport, disclaiming any further responsibility, while the fees are not refunded . The sender is always solely responsible for damages that may be caused to persons or other objects by misrepresentation of the content.
Gold, silver, gems, precious metals can only be shipped as ""Declared Value"" items. For the shipment of such items, a special declaration to the Company and special insurance is required at the expense of the sender only.
The Company also undertakes the handling of the shipment by charging its fee to the recipient. In case of non-payment of the above fee by the recipient for any reason, the obligation to pay the Company is assumed by the sender. Until the payment of its fee by the sender or the recipient, it has the right to retain the sent object.
The insurance coverage of the items is the responsibility of the sender, especially when they contain values or have special commercial utility.
For shipments where the Company does not maintain branches, the items are processed through agents or through the partner network of the parent company ELTA SA. The total network of stores is presented in detail on the Company's website and declared to EETT.
When, for any reason, an item is not delivered to the recipient, then it is returned to the sender, with a fee not exceeding the amount paid for its shipment. If the item after its return cannot be delivered to the sender for some reason, it remains for six (6) months at the Company's premises, with the prescribed fee. After the expiration of this period, the object becomes definitively unsubsidized, the destruction procedure will be followed with the drawing up of a relevant record and the Company no longer has any other obligation.
The recipient, if there are valid reasons for this, has the right to receive with reservations.
In case of total damage or loss of the contents of the shipped items due to the fault of the Company, it is obliged to pay only the following compensation, the amount of which is defined as follows:
a) For proven loss or total theft or total destruction of the contents of the envelope, the compensation due amounts to the amount of €50 per item, with a refund of the postage of the specific shipment
b) for proven loss or total theft or total destruction of the package contents, the compensation due amounts to the amount of €100, with a refund of the postal fee of the specific shipment.
c) for proven partial loss or partial theft or partial destruction of the contents of an envelope or parcel, compensation is paid equal to the actual value of the loss or theft or destruction, provided that this does not exceed the amount of compensation for loss or total theft or total destruction. Actual value is defined as the cost of restoring, repairing, or reproducing the content.
For the amount of the compensation, the commercial utility or the special value of the items for the sender, receiver or third party is not taken into account in any case.
For shipments of high value items and for increased liability of the Company, in case of damage or loss of their contents, the Company gives the sender the option of insurance and offers the ""Declared Value"" service, against payment of a fixed fee of €4.20 plus VAT and a proportional charge on the amount of the declared value. The upper limit for goods is set at 15,000 Euros per item, while for documents it is set at 734 Euros per item. The exact amount of the declared value is always determined by the actual value of the item being sent, which the sender is obliged to describe accurately and completely. The Company is also entitled, but not obliged, to check the content of the item it undertakes to process as a declared value, as well as the truth of what was declared by the sender.
In case of total damage or loss of an item of declared value, the compensation amounts to the amount of the declared value - as long as there is proven damage and as long as the sender provides the Company with a receipt or an invoice or shipping slip, proving the value of the item, as well as a report specialist - and the postage paid for that particular shipment is refunded. In case of proven partial damage or partial loss of an object of declared value, compensation equal to the actual value of the partial loss or damage is paid. Actual value means the cost of repairing or restoring the contents, proven by the customer by providing an expert report, as well as a receipt, invoice or shipping note for the damaged item. The compensation paid may not exceed the amount of the declared value.
If an item is returned and the reason for its non-delivery is demonstrably unknown, the sender is entitled to request a refund of postage costs.
In case of late delivery, which is demonstrably and solely due to the fault of the Company, compensation equal to €6 is paid for each day of delay and, in case the delay exceeds five times the agreed delivery time, an additional refund of the postal fee paid for the specific shipment, provided that the total amount of the compensation does not exceed what is provided above (clause 14 a & b) for the cases of losses and in no case does it exceed the amount of €100.
The application for the exercise of any relevant right by the user must be submitted in writing to the Company within the exclusive period of six (6) months from the day after the date of deposit of the item for shipment. It is necessary to present the original SYDETA.
In a multiple consignment, where several courier items are sent to one recipient and which falls under the above circumstances, each postal item is treated differently and is compensated separately.
The compensations of the above cases are paid to the sender or, if he waives his rights, to the recipient of the postal items. Compensation for moral damage is included in the aforementioned amounts, while the resulting loss of profit is not compensated.
The Company bears no responsibility and pays no compensation in the following cases:
a) for delays due to force majeure or delays of means of transport without the fault of the Company or the fault of the sender, the recipient or their representatives.
b) for loss or damage of objects, caused by the fault of the sender or the recipient or whose shipment is not undertaken by the Company, in accordance with condition 7 of these terms.
c) for loss or damage that is the result of poor packaging or the nature of the object or unforeseen and extraordinary events, written beyond human objective possibilities such as indicative and not limiting, accidents, strikes, weather conditions, criminal acts on the premises or means of transport.
d) for any direct or indirect positive or cumulative loss, from loss of income, profits, purchases or uses, breach of contracts, etc., caused by the fault or not of the Company, to customers or third parties.
e) when the relevant application is not submitted within the deadline referred to in condition 19 of these present terms.
f) if the recipient has received the shipped item without reservation, in which case it is presumed that the item was delivered correctly.
g) when the sender, despite his obligation, has not fully and clearly described the content of the item being sent or has sent an item with prohibited/inappropriate content or has not taken care of appropriate packaging or has not recorded its details completely and correctly recipient
h) In case of non-fulfillment of the contractual obligations on the part of the users and, in particular, when they have not paid their financial obligations to the Company, in which case the Company is entitled to set off any debts they may have with compensation amounts or by withholding their items.
In cases where there are more special agreements and, in particular, in cases where contracts are concluded for a large number of items or for the provision of postal services for long periods of time, in which case special preferential prices and management adapted - according to the requirements at the time - are offered, the more special agreed terms prevail. In such a case, the compensation paid from time to time for the total loss, theft or destruction of an envelope or parcel is equal to the actual value of the lost, stolen or damaged item, as evidenced by the documents and supporting documents provided and, provided, in accordance with the above , that it does not exceed the amount of €50 for envelopes and the amount of €100 for parcels.
No agent, employee or representative of the Company or the sender has the right to unilaterally remove or modify the above conditions.
Consumers, for any question, complaint, or problem, can contact the Company's Customer Service, at the number 11 120 or on the website www.elta-courier.gr. For disputes whose resolution was not possible, the Company may convene, following a relevant written request, the Dispute Resolution Committee.
From the start of implementation of the new General Regulation on Personal Data Protection and security of electronic transactions, the Company fully complied with its content and provisions. The entirety of the Company's Personal Data Privacy Policy is posted and constantly updated on the website www.elta-courier.gr as well as in printed form in every store in its network. The customer's signature upon shipment constitutes express and unreserved acceptance of this Policy.
For the resolution of any dispute, after any inconclusive procedure before the Dispute Resolution Committee of the Company, the courts of Athens are competent.
