Scope of the Privacy Notice
The company "HELLENIC POST S.A.", under the trade name "ELTA", with its registered office in in Athens, 1 Apellou Street, P.O. Box 10551, (hereinafter referred to as the "Company") collects and further processes your personal data in compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council (hereinafter "GDPR") and Greek Law 4624/2019, as applicable.
This privacy notice aims to inform you about the processing of your personal data by the Company in the provision of courier services, as well as during the navigation and use of the website https://www.elta-courier.gr/
Personal data collected and processed by ELTA
1. Ιn the context of providing courier services:
Courier Services
The Company offers various courier services, including a) DOOR-TO-DOOR Domestic Service, b) Express Mail Service (EMS), c) Special Priority Mail (SPM) Service, d) Fast Parcel Cyprus (FPC) Service.
In this context, the Company collects and processes personal data of the senders and recipients of the postal items, which include: i) identification and contact data, such as first name, patronymic, surname, telephone number, address, city, country, postal code, telephone number, as well as. I.D./passport number, in cases where identification is required, ii) financial data (e.g., invoicing data, cash on delivery amount), as well as iii) postal item’s identification data (e.g., Courier Accompanying Slip – Voucher accompanying the shipment).
The purpose of processing these data is to provide courier services and manage shipments.
The legal basis of processing is the performance of the Company’s contractual obligations to provide courier services, as well as the legal obligation of the Company under the legal and regulatory framework for the provision of courier services (Article (6)(1)(b) and (1)(c) GDPR).
Tracing of postal items through the Special System for the Tracking and Tracing of Postal Items
As part of our courier services, the Company processes tracking data of postal items. This includes identification and tracking history data related to the item (e.g. unique delivery number, date/place/time of receipt and delivery of the item, date and times of failed delivery attempts), as well as identification and contact information of the sender and recipient (e.g., first name, last name, address).
The purpose of processing these data is to identify, track, and trace postal items.
The legal basis for the processing of such data is the compliance of the Company with its legal obligations, under the legal and regulatory framework for the provision of postal services (Article 6(1)(c) GDPR).
2. Navigation and use of the website
2.1 Contact Form & "Talk to us" field
When you choose to contact us using the online Contact Form available on this Website, we process the data you provide to us, such as your first name, last name and email address , as well as any further information you provide to us by filling in the "Message" field.
The purpose of processing these data is to contact you in order to satisfy your request or answer your questions.
The legal basis for the processing of personal data is the legitimate interest of the Company to facilitate communication with the public, to process the requests/queries received in order to provide high-quality services (Article 6(1)(f) GDPR).
2.2. Expression of Interest form in the "Franchise" field & Contact Form in the "Cooperation" field
a. When you choose to contact us through the Expression of Interest Form in the "Franchise" field, we process the data you provide us, namely: identification data, such as first and last name, identification card (ID card), tax identification number (T.I.N.), Marital status, contact data such as telephone number, address, email, professional status/experience and education, social and technical skills, financial data (available capital), as well as any information about your profile and/or any other information you share with us through the relevant fields.
b. When you choose to contact us through the Contact Form in the "Cooperation" field available on this Website, we process the data you provide us, which includes identification data such as name, company name, business name, sector of activity, tax identification number (T.I.N.), and contact data such as telephone number, address, email address.
The purpose of processing these data is to contact you in order to evaluate potential cooperation opportunities in the Company’s franchise network (case a) and to assess your business needs for specialized services (case b).
The legal basis for the processing of personal data is the Company's legitimate interest in expanding its partnerships, extending its network and providing high-quality services (Article 6 (1)(f) GDPR).
2.3. “Track your Shipment” Service
When you use the “Track your Shipment” service, by entering the tracking number of the item you are searching for, the Company processes the shipment identification data (e.g., unique shipment number) as well as the item’s tracking history data (e.g. unique shipment number, shipment stage, date time, delivery/receipt point per individual stage).
The purpose of Processing the personal data is to track and trace the postal items and provide the courier services.
The legal basis for the processing of personal data is the legitimate interest of the Company to offer courier services and ensure high-quality service to its customers (Article 6(1)(f) GDPR).
2.4. Data we collect automatically
When you use our website, we automatically collect certain information, some of which may be personal data. This includes details such as language settings, IP address, location, device settings, device operating system, activity information, time of use, URL for redirection, status report, user information (e.g., version of the navigation software), operating system, navigation result (e.g., guest or registered customer), navigation history, and the type of data you have viewed. We may also collect data through cookies. For more information on the use of cookies, please refer to our Company’s Cookies Policy, available here
Collection and further processing of minors’ personal data
As a rule, ELTA S.A. does not directly or indirectly collect and process data from minors (individuals under 18 years old). However, since it is not possible to verify the age of users accessing or logging into the website, parents or guardians are advised to contact ELTA S.A. directly if they become aware of any unauthorized data disclosure by minors under their care. This allows them to exercise their rights, such as requesting the deletion of the data. In case ELTA S.A. ascertains that it has in its possession a minor’s personal data, it is committed to delete them immediately and to take all necessary measures for the protection of these data.
Liability Disclaimer for Third Party Websites Social media buttons
This website includes social media widgets (e.g., Facebook, YouTube, and Instagram). When users connect to these social networks, a unique digital footprint is created, for which both ELTA S.A. and the respective social network act as joint data controllers.
For ELTA S.A., the purpose of processing this data is to enhance the functionality of the website, improve the services provided, and analyze traffic. The legal basis for processing personal data is the legitimate interest of the Company to improve and ensure the quality of services offered to website users (GDPR Article 6(1)(f)).
Please note that ELTA S.A. does not control or assume liability for any subsequent processing carried out by the joint data controllers.
For more information on the data processing policy and the configuration options for these networks, please visit the following websites:
Exercise of rights - More information
With regard to the processing of your personal data, you have the following rights, among others: the right of access, correction, restriction, deletion, withdrawal of consent (without affecting the lawfulness of processing based on consent before its withdrawal).
To exercise these rights or for any other inquiries related to the processing of your personal data by ELTA, you can contact the ELTA’s Data Protection Officer at: dpo@elta-net.gr.
For more information on how ELTA processes your personal data, your rights under GDPR and how to exercise them, please refer to our Company’s Personal Data Protection Policy, available here
