Contact details

You can send your compensation claim to the following email

In case of unsuccessful contact you can send your claim by post to

Claim Form

Please download the claim form in order to fill in all necessary details needed for the compensation claim of shipment
Attention: please do not omit to attach any relevant documents such as the ones written at the bottom of the form


  • Voucher copy
  • proof of purchase or invoice and extra, just in case of damage
  • Photos of the shipment and of the outer and inner packaging

Claim Form (pdf)
Claim Form (word)