Claim Form
Please download the claim form in order to fill in all necessary details needed for the compensation claim of shipment.
Attention:
- Do not omit your signature and stamp at the bottom of the form
- The application should be accompanied by the following:
- Copy of Voucher
- Purchase receipt or Invoice of the item
- Photos of the item and the packaging (interior – exterior)
- Declaration of Receipt of Item with Reservation
A prerequisite for submitting a claim for compensation for entire or partial destruction or partial theft / loss of an item is that a reservation has been declared regarding the receipt of the item within one (1) working day at the latest after the day of its delivery.
The Declaration of Receipt of Item with Reservation should be provided along with the documentation listed above which can be obtained here.
The timely submission of the Reservation Statement is required for the later submission of an application for compensation. ELTA accepts no responsibility for the item's total or partial damage, or partial loss/theft, if the recipient does not indicate reservation of receipt within one (1) working day of delivery
Claim Form (word)
